If you’re not happy with a product, it can be returned for a refund. (Items are handmade, so please allow for slight variations in color and design.) Returns must be unused and in the same condition as when you received them, and must also be in the original packaging. Outbound and return shipping charges are not refundable, unless we made a mistake in fulfilling your order.

Also please note that proof of purchase is required to receive a refund, and that we cannot accept merchandise from other vendors.

We do not issue exchanges — replacement items must be reordered.

For any order that is shipped incomplete, FlagBeads.com will either ship the missing items at no additional shipping charge or issue a refund.

How to Return Merchandise

Please include the packing slip that came with your order along with the  merchandise. If you do not have the packing slip, please record your order number (included in the order confirmation e-mail message we sent you) on a separate piece of paper and include it with the return shipment.

If possible, use the original packaging materials. Always wrap and package returned items securely. FlagBeads.com cannot be held responsible for items lost or damaged due to the use of inadequate packaging when making a return.

Return the items to the address on the top of the original packing slip. If you do not have the packing slip or are unsure of where to ship the returns, please email us at customerservice@flagbeads.com.

We recommend using a trackable shipping service when returning defective merchandise. We don’t guarantee that we will receive your returned item(s), and can only issue a refund after the items are received and inspected.

Refunds

It can take up to 5 days to receive a refund after returned merchandise is received and a refund is approved. Refunds can only be applied to the original payment method. If you can’t access the payment method, you will need to contact the payment company to claim your funds. You will automatically receive a refund notification via email. Taxes paid will automatically be included in the refund amount. Once issued, a refund can’t be reversed.

In some instances, a partial or pro-rated refund will be issued. So, for example, if you purchased a dozen Flag Beads for $42 and return two that are defective, you will receive a pro-rated refund in the amount of $7.00 = ($42 ÷ 12) x 2.